This is by far one of the most interesting books that I've read about negotiating. There are so many books, articles, and so on about negotiating techniques, talking about different ways we can improve our negotiating methods and learn how to communicate more effectively, however, most of the techniques discussed in other books and materials are all theory and have not been extensively tested in real life. Never Split the Difference by Chris Voss is not like any other book out there, all negotiating techniques discussed in this book have been used in real life while negotiating in some of the toughest life or death situations, where peoples' lives depended on the successful outcome of negotiation examples presented in a very interesting story form used throughout this highly engaging book.

​If you interested to learn some of the best negotiating techniques which can be used in all aspects of our lives in different environments, both personal and professional, while learning very cool tricks that you can use to win in tough conversations and situations, then this book is a must read for you

I highly recommend this book to everyone. I only read it three times from the beginning to the end

​Some of the key points covered in the book are:

• How to influence an emotional mind
• Concept of using calibrated questions
• How to separate the person from the problem
• How to get access to the mind of another person - the concept of Tactical Empathy
• How to negotiate your child's bedtime or higher salary
• Mirroring negotiation technique
• How to listen well
• Voice as a most powerful tool in any negotiation
• How smile in your voice helps increase your own agility
• Negotiation Mindset - key to a successful negotiation
• The concept of Tactical Empathy
• Labeling negotiation technique
• How to conduct an Accusation Audit 
• Mastering "No". How "no" alters the negotiation
• Three kinds of "Yes"
• "That's Right" is better than a "Yes"
• How to bend someone else's reality 
• Creating an illusion of control
• 7/38/55 Rule
• These and many other very interesting topics/points are covered in great level of detail in this awesome book

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