Effective Communication & Conflict - People who avoid conflict are voluntarily silencing their own thoughts and opinions
We all have different perspectives about the process of effective communication and conflict, just like we all have different ways in which we choose to communicate with others, including how we participate in or avoid conflict.
Conflict is an important part of any effective organization, because, during conflict different perspectives are raised by parties, and solutions are presented to a common problem or disagreement. Therefore, conflict avoidance could have a negative trajectory to business's progress and issue resolution process. Also, conflict avoidance leads to changes in organization's culture and ways of conducting business when we as employees, as business leaders, choose to run away from any conflict or conflicting discussions, which include receiving and giving a constructive and honest feedback to others. By doing so, we are voluntarily silencing ourselves, our thoughts and opinions, and are choosing to follow one-sided perspective or argument of another person, regardless if that perspective is right or wrong, and regardless if such perspective conflicts with our own views and values. What happens as result is the creation of a dysfunctional organization where those who are not afraid to voice their opinions and perspectives on various business processes and functions end up leading the organization and create its dysfunctional, 'what I say goes' culture and way of running the business. Such dysfunctional organization and culture does have a negative and toxic impact on those who choose to avoid conflict and keep their opinions to themselves because they feel powerless and unable to have any impact on how things are done in a company.
As result, frustration and discontent continues building up inside of us until eventually those who have chosen conflict avoidance approach in the organization where they are employed leave the company at their own will and seek employment somewhere else, they are seeking employment at the company where they hope things would be better and different especially when it comes to organization's culture and business values, a place where they would feel empowered to speak up and share their thoughts and opinions even in conflicting situations. Individuals who seek such change want to feel valued, they want to be heard and respected for their willingness to be transparent and honest while freely sharing their own points of view, versus sharing opinions which were influenced by views of others, regardless if another person or persons are part of the organization's leadership or management.
When employee feels heard, respected, valued, and supported, he or she can be the biggest cheerleader for such organization and the glue that keeps everything and everyone together while helping to move organization forward. When employees notice that their thoughts and opinions are being taken seriously and are valued by others in organization, they will continue to share their recommendations and points of view, helping to find solutions and better and more effective ways of doing business, which in turn will help business and its employees to thrive long-term.
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